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Return / Warranty / Equipment Loan Policy

Return Policy

Peace Beauty Love (PBL) offers a selective and conditional return program. To qualify for the return program, the following conditions must be met:

  • The product must have been originally purchased from PBL.

  • The product must be in its original, unused, and unopened condition with all packaging intact.

  • The customer must have had the product in their possession for no longer than 10 days.

For health and safety reasons, some products are non-refundable and non-exchangeable, including:

  • Gift Cards

  • Makeup

  • Nail Polish

  • Creams

  • Underwear

  • Tweezers

  • Manicure and Pedicure Tools

Return Process
To return an item, the customer must first request a Return Merchandise Authorization (RMA) number. This can be done by emailing us at info@peacebeautyloveshop.com or calling 1-800-263-4898. Please do not ship the item back before obtaining an RMA.

Customers are responsible for covering return shipping costs. Products will be inspected upon return, and PBL reserves the right to refuse a refund if the return conditions are not met.

Returned items can only be exchanged or refunded in the form of an account credit.

Warranty on Equipment

PBL provides a limited warranty on certain equipment (please refer to the equipment sheet or contact customer service for specific warranty details). This warranty applies only to the original owner and is valid for products originally purchased from PBL.

Warranty Coverage
PBL guarantees the equipment to be free of defects in materials and workmanship under normal use for the warranty period specified in the product's documentation. To qualify for warranty coverage, the customer must provide proof of purchase.

Defective equipment returned during the warranty period will be, at PBL’s discretion:

  • Repaired with new or reconditioned parts.

  • Replaced with new or refurbished equipment of like or similar kind.

Exclusions from Warranty Coverage
The warranty does not cover:

  • Equipment damaged due to improper use, handling, installation, or lack of maintenance.

  • Wear and tear, accidents, misuse, modifications, or damage due to fire, corrosion, or natural disasters.

  • Cosmetic damages such as scratches, discoloration, or aesthetic defects.

  • Any injury or damage caused by failure to follow the equipment's instruction manual.

Out of Stock Products

PBL strives to maintain a well-stocked inventory of over 6,000 products from more than 175 brands. However, some items may occasionally be out of stock. If this happens, PBL will retain your order details in our system at no extra charge. Once the item is back in stock, we will contact you and ship the product to you free of charge, provided the order exceeds $60.00 CAD before taxes.

This free shipping offer does not apply to special order items, equipment, or custom-designed products. PBL reserves the right to refuse free shipping if the order weight is excessive or if the customer requests expedited shipping requiring air freight.

Defective or Missing Items

In the rare case that an item is defective or missing upon delivery, contact us immediately to address the situation. We ask that you notify us within 5 business days of receiving your order.

Conditions for Returns of Defective or Missing Items:

  • No claims will be accepted after 5 working days following delivery.

  • All returns must be pre-approved with an RMA number.

  • PBL reserves the right to verify all order systems before issuing a proposal to the customer.

PBL will cover the shipping costs for returns due to our error. In cases of customer error, the customer is responsible for return shipping.